Guru

I would say that it is great for companies who are looking to store information in one place and make it more accessible to all. It works well for companies who have a more horizontal structure. I am not sure if it will work as well for more corporate environments.

Tracking info on products, gtm strategy, really any info relating to a new product and making it a success

Guru makes it easy for administrators to build a knowledge library by importing your documentation from various locations. It has a Chrome extension that works just as well as the web app and other competitors either don't have one or it doesn't function as well. Guru's generative AI feature is one of it's most powerful features for providing end users answers to their questions in seconds.

It's particularly well-suited to Support and Sales folks who may need quick access to the knowledge base to search for information. It makes finding information, policies, and internal knowledge easy.

As a Customer Support Representative, I must have access to different FAQs to ensure that the information I'm sharing with my customers is up-to-date and accurate. With Guru, I can find our course documents easily. It helps me respond to my customers faster and this contributes to a positive customer service experience.

Our team has been using a lot of documents, and GURU is well-suited when it comes to organizing those documents. It helped us filter what is needed and what's not. It helps everyone on the team to get answers to questions that arise.

Well positioned as a centralised and byte-sized KMS, aiming to easily answer/share quick questions. Great integration capabilities with other corporate platforms such as Salesforce, Slack, Zendesk, Confluence and many more. Less appropriate as the only full scale KMS, where more collaboration will be required for example, such as Confluence.

Guru is a really good tool to have all the information centralized and accessible to everyone. It's also great to share important announcements and make sure that everyone actually reads them. On the other hand, I personally think the Google suite is better for creating and sharing documentation and other types of data when it's not about announcements. I think it's more familiar and comfortable to use.

Guru facilitates knowledge sharing within teams and across the organization. This is especially important for companies with distributed teams or those in need of a collaborative platform for sharing best practices and information. Guru improves knowledge accessibility by centralizing and organizing information in one place. This addresses the problem of employees struggling to find the information they need, leading to increased efficiency and reduced time wasted searching for information.

Guru has been beneficial in how we implemented it for our contact centers. We are able to quickly access and share important information when needed, and can be sure that only those who have the permissions within Guru are able to access specific information. It also makes it easy for users to comment on cards when needing to see corrections, including the recent update to in-line comments where users can select specific parts of a card, as someone who helps manage the resources, it's useful to know what a user is looking at when they comment.

It is suited for every concern and issue of the guest and host. I am happy to use this for the guidelines that need to be followed on every concern and issue of the guest or the host.

Guru is extremely helpful in unifying the experience of searching for the right content across a company's tech stack. There are so many tools and knowledge management can be such a chore; the team at Guru has developed a platform that is worth the investment in time to get people to the right information they need, quickly.

GURU is well suited for work environments. On a small or large scale, GURU gives the ability for everyone to access the same information.

If you're looking for a tool to help route questions to teams related to technical features or process, and document the question and end answer, this is a great tool. The integrations into other systems (such as a browser widget or Slack integration) make asking questions and getting answers super easy, and allow for a functional way to help build out a knowledge base.

On it's own, functionality for dialog on questions is a bit more limited, so I'd recommend integrating into another collaborative tool like Slack, where you can really leverage the search function and still have the ability to facilitate a discussion with multiple teams on existing or new Guru cards.

Guru has become our company's primary reference point. Merchant services is a fairly esoteric industry that no one really goes to school for and consists of a lot of industry knowledge that is learned on the job. Guru allows our more experienced partners to effectively share their knowledge thus raising up all members our team to be their most effective selves.

Guru is a great program, especially for companies where people are always on the go. It is an amazingly quick way to reference any actions or policies needed at any given time. Gurus efficiency is second to none. I have even used guru as a reference while in meetings which was extremely nice to have for more in depth information.

I think at its core, Guru excels at providing a clean & user-friendly way to "index" your practices. It's the perfect place to have your entire team exist & share proper workflows-allowing a prime area to train new employees.

In my opinion, Guru isn't the place to "work in real time"- It's best suited as a database.

- For support based team, it is a great tool to manage SOPs
- But there is accessibility and ease of use from cross-functional point of view. For example, we have to always copy/paste or create PDF to share to our partners so we can collaborate. Maybe integration with Confluence can fix this to enable different point of perspective/collaboration

Our company uses Guru for internal-facing knowledge. It's very helpful to use when answering emails, having a phone conversation, or meeting over Zoom because you can access information so quickly, that the other person may not even be able to tell you didn't know it off the top of your head. Guru is great for bringing institutional knowledge out of people's heads so that it's available to access and not locked into a silo. This reduces the need for asking questions, which interrupts others' work and then wastes time waiting for an answer. Guru is very helpful when onboarding a new team member, because it makes information easy to find and gives them a central place to find answers to their questions or remind them of processes and procedures.

It is well suited for those questions that get asked repeatedly, such as 'How do I ...?'. It is equally well suited for documenting processes that aren't often needed by when they are needed quickly. While I know some people do use Guru for long-form documentation, we have found it better suited for bite-sized bits of information.

It's very useful for sharing internal company information. We upload workflows with images and slides that are accessible to all members of our company. This way, we avoid having to rely on our colleagues to answer all our questions, making the flow of information much easier to access and providing us with a single source of truth.

Guru is not the ideal tool to make company-wide announcements; it's more of a sort of static source of information you have to go look out for yourself based on what you need at the moment.

In my opinion, procedural manuals are the best use. The free version would not be well suited if the end document had to be held to company branding standards.

In our office, we have a ton of information and onboarding since we are a broker model and work with many solutions. This has been helpful, which is why we got this done.

Well-Suited Scenarios for Guru: Knowledge Sharing in Support Teams: Guru is exceptionally well-suited for support teams, where quick access to accurate information is critical. Support engineers can easily create and access Guru Cards to provide consistent and up-to-date responses to customer inquiries. Onboarding and Training: Guru is ideal for onboarding new employees. It can house training materials, company policies, and procedural documentation, ensuring that new hires have access to essential information in one place. Scenarios Where Guru May Be Less Appropriate: Extremely Small Teams: In very small teams with limited knowledge-sharing requirements, the learning curve of adopting Guru might outweigh its benefits. Highly Technical Documentation: In scenarios where highly technical or code-heavy documentation is the primary focus, specialized documentation tools or platforms may be more appropriate. Heavy Design Collaboration: Guru's primary focus is knowledge management, so it may not be the best tool for teams that require extensive design collaboration or creative content creation.

Sales Enablement:Scenario: Sales teams often need quick access to up-to-date product information, objection-handling strategies, and competitive differentiators.Guru Suitability: Guru is well-suited for this scenario. Its search functionality and ability to provide real-time updates ensure that sales representatives have the most current information at their fingertips. Guru Suitability: Guru is highly suitable for this scenario. It allows for easy organization and retrieval of knowledge, enabling support teams to provide accurate and timely assistance.